Worked example
Check an operations employee's readiness for escalation work
Consider an operations employee seeking a role that handles exceptions. A relevant validation asks the employee to review a disputed request, identify missing information, and choose an escalation path. Explain-back questions then ask why that path fits the policy and how the decision changes when a key assumption changes.
The manager defines the rubric before the employee begins. Relevant criteria might include distinguishing facts from assumptions, applying the policy, and communicating the next step. The submission provides the work to inspect, while the explanation shows whether the employee understands the decision or simply reaches a plausible answer.
If the evidence demonstrates policy reasoning but does not show clear escalation communication, the development conversation can focus on that skill. The manager can agree on relevant practice and review fresh evidence afterward.